Driving Excellence: Management Control and Reporting System (MCRS)

Takeaway – Management Control and Reporting Systems (MCRS) reveals how businesses need to take great care in designing information gathering and reporting. Information is to our businesses what oxygen is to our blood. Company health is determined by it.   Imagine the environment of a hospital intensive care unit. The patients in ICU are monitored closely: blood pressure, heart rate, …

Scoreboards for Driving Effort

Key takeaway – Sports scoreboards are the benchmark for information sharing that drives behavior. Employers can improve performance by using a scoreboard as well. Tell employees what management is monitoring, and they will tell you what is important to the business. Information drives behavior. It must be timely, accurate and relevant. Performance data should be displayed in a way that commands …

Use Data to Gain Consensus

The Merriam-Webster dictionary defines the word “consensus” as the judgment arrived at by most of those concerned. This creates what is referred to as “High agreement.” When we as a group of people have high agreement, we can accomplish amazing things. The seemingly impossible becomes possible. Collective intelligence will usually outperform individual intelligence by a large margin. As an example; …

What Gets Measured Gets Done

Takeaway: Measurement is at the heart of all improvement and sustainment. Imagine you’re hiking in a vast forest. A thick canopy of trees blocks much of the sun as you search out trails leading to a campsite where you plan on spending the night. You know the campsite is two miles North of where you parked your car. You proceed …